Shipping, Returns & Refunds

Note for Customers: We have installed an automated shipping calculation system at White Elephant Records.  Australia Post updated its postage rates in October 2018 and these rates are shown in the advice on this page and are used in the automated system.

Packaging and Handling

Items will be packed and shipped within 48 hours following finalization and confirmation of order costs, including packaging and handling requirements.  In the normal course of events we do not insure, register or track items mailed within Australia or overseas unless specified by the customer.

For most of our shipping requirements within Australia and overseas we use the services of Australia Post, as the rates charged are competitive and reasonable.  All LPs and CDs are mailed in special CD/LP mailer boxes/padded envelopes for safety and protection of the merchandise.

Shipping Arrangements within Australia

Local shipping rates are current as of 1 October 2018.

Letter rates apply to CD shipments if orders meet the Australia Post specification for letters.  This would apply generally to single CD orders or two single CDs in a package. For higher quantities, small parcel shipping costs apply, (including for double CDs) where the CD case and packing exceeds 20mm in depth and/or 0.5kg in weight.

Letters are normally not trackable.  If customers require some degree of assurance CDs can be mailed as Registered Post at an additional cost of $4.20 per package.  This option is shown in Table 1.

Table 1 – CD shipping rates

 

DESTINATION Packaging Method Shipping
1 CD 2CDs
WITHIN AUSTRALIA Up to 250g Up to 500g
Any Capital City; any location $1.50 Econ 3.00 5.00
Any Capital City; any location $1.50 RegdP* 7.20 9.20

*RegdP means Registered Post

For LPs the shipping costs are for parcel post economy airmail within Australia.  Australia Post includes tracking with economy airmail, but this may vary depending on how the item is lodged and delivered.  An Article ID number is allocated by Australia Post for each parcel. The costs are based on shipping from Adelaide to each Capitol City in Australia and slightly higher costs for deliveries outside the metropolitan areas in accordance with Australia Post charges.  The total cost includes the packaging and handling cost plus the cost of shipping.  If customers require Express or Courier services separate arrangements will need to be made.  Signature on delivery option can be arranged as required.

Table 2 – LP shipping rates

 

DESTINATION Packaging Method Shipping
1LP 2LPs 3LPs
WITHIN AUSTRALIA Up to 500g Up to 1Kg Up to 1Kg
Victoria – MELBOURNE $2.00 Airmail $8.30 $15.05 $15.05
Rural Victoria $2.00 Airmail $8.30 $15.50 $15.50
NSW – SYDNEY $2.00 Airmail $8.30 $15.10 $15.10
Rural NSW $2.00 Airmail $8.30 $15.95 $15.95
Queensland – BRISBANE $2.00 Airmail $8.30 $15.75 $15.75
Rural QLD 2 $2.00 Airmail $8.30 $17.05 $17.05
Rural QLD 3 $2.00 Airmail $8.30 $18.30 $18.30
Rural QLD 4 $2.00 Airmail $8.30 $18.90 $18.90
WA – PERTH $2.00 Airmail $8.30 $16.40 $16.40
Rural WA 2 $2.00 Airmail $8.30 $18.45 $18.45
Rural WA 3 $2.00 Airmail $8.30 $19.05 $19.05
Tasmania- HOBART $2.00 Airmail $8.30 $17.00 $17.00
NT – Darwin $2.00 Airmail $8.30 $18.70 $18.70
ACT- CANBERRA $2.00 Airmail $8.30 $15.95 $15.95
SA – ADELAIDE $2.00 Airmail $8.30 $10.80 $10.80
Rural SA $2.00 Airmail $8.30 $12.15 $12.15

Overseas Shipping Arrangements

Overseas shipping rates are current as of 1 October 2018.  Australia Post has several airmail shipping methods for overseas destinations and prices are shown for the Economy service, which is a non-tracking airmail service, and the Standard airmail service which includes tracking.  Both options are shown for LPs.

Australia Post has defined nine international mail zones as outlined in Table 4.  A more complete list of the International Zones is included at page 4 of the attached pdf document Australia Post MS160 International Post Easy Guide as at October 2018.

international-post-guide

Australia Post’s rules for letters also apply to overseas mail in respect of size and weight.  Economy Air letter zones (used for CDs) are defined in three broad zones – New Zealand – Zone 1, Asia – Pacific – Zone 2, and Rest of the World – Zone 3.  These in turn align with the zones for parcels as follows:  New Zealand = Zone 1, Asia – Pacific = Zones 2, 3 and 5, and Rest of the World = Zones 4, 6, 7, 8 and 9.  Economy rates only are listed for CDs in Table 3.

Table 3 – CD Shipping Rates

 

DESTINATION Packaging Method Shipping
1 / 2 CDs 2 CDs
Up to 250g Up to 500 Kg
Zone 1 – New Zealand $1.50 Econ $7.50 $10.50
$1.50 RegdP* $16.10 $25.00
Zone 2 – Asia Pacific $1.50 Econ $8.00 $12.00
$1.50 RegdP $16.10 $25.00
Zone 9 – Rest of the World $1.50 Econ $12.00 $18.00
$1.50 RegdP $16.10 $25.00

The shipping rates for LPs are shown in Table 4.

Table 4 – LP Shipping Rates

 

DESTINATION Packaging Method Shipping
1LP 2LPs 3LPs
Up to 500g Up to 1Kg Up to 1Kg
Zone 1 – New Zealand $2.00 Econ $11.55 $19.75 $19.75
$2.00 Stan $18.55 $26.75 $26.75
Zone 2 – China $2.00 Econ $13.80 $26.10 $26.10
$2.00 Stan $20.80 $33.10 $33.10
Zone 3 – Rest of Asia $2.00 Econ $15.00 $27.30 $27.30
Stan $22.00 $34.30 $34.30
Zone 4 – USA/Canada $2.00 Econ $17.00 $30.70 $30.70
Stan $24.00 $37.70 $37.70
Zone 5 – Pacific Islands $2.00 Econ $15.95 $28.25 $28.25
$2.00 Stan $22.95 $35.25 $35.25
Zone 6 – UK & Ireland $2.00 Econ $21.20 $34.90 $34.90
$2.00 Stan $28.20 $41.90 $41.90
Zone 7 – Europe $2.00 Econ $22.30 $36.00 $36.00
$2.00 Stan $29.30 $43.00 $43.00
Zone 8 – Rest of the World 1 $2.00 Econ $27.55 $47.30 $47.30
$2.00 Stan $34.55 $54.30 $54.30
     
Zone 9 – Rest of the World 2 $2.00 Econ $29.05 $48.80 $48.80
$2.00 Stan $36.05 $55.80 $55.80

Note: The total cost of shipping is the Packaging and Handling cost plus the appropriate Australia Post shipping rate.

Returns and Refunds

 We aim to provide a good service at White Elephant Records.  If we make a mistake or errors occur we will make every endeavour to rectify the issue.

To assist the process, please contact us as early as possible with details of the problem.

In the event of a damaged, defective or incorrect item(s) you may return the item within 30 days of delivery.  When we receive the item and verify return of the product, we will either send a replacement copy or issue a full refund, including shipping and handling costs.

 

 

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