Shipping, Returns & Refunds

Note for Customers: We have installed an automated shipping calculation system at White Elephant Records.  Australia Post updated its parcel rates in April 2016 and these rates are shown in the advice on this page and are used in the automated system.

Packaging and Handling

Items will be packed and shipped within 48 hours following finalization and confirmation of order costs, including packaging and handling requirements.  In the normal course of events we do not insure, register or track items mailed within Australia or overseas unless specified by the customer.

For most of our shipping requirements within Australia and overseas we use the services of Australia Post, as the costs charged are competitive and reasonable.  All LPs are mailed in special LP mailer boxes for safety and protection of the records.

Shipping within Australia

Local shipping charges, current as of 21 June 2016, are shown in the following table.  The shipping costs are for economy airmail within Australia.  The costs are based on shipping from Adelaide to each Capitol City in Australia and slightly higher costs for deliveries outside the metropolitan areas in accordance with Australia Post charges.  The total cost includes the packaging and handling cost plus the cost of shipping.  If customers require Express or Courier services separate arrangements will need to be made.

 

DESTINATION Packaging Method Shipping
1LP 2LPs 3LPs
WITHIN AUSTRALIA Up to 500g Up to 1Kg Up to 1Kg
Victoria – MELBOURNE $2.00 Airmail $7.45 $13.95 $13.95
Rural Victoria $2.00 Airmail $7.45 $14.35 $14.35
NSW – SYDNEY $2.00 Airmail $7.45 $14.00 $14.00
Rural NSW $2.00 Airmail $7.45 $14.80 $14.80
Queensland – BRISBANE $2.00 Airmail $7.45 $14.60 $14.60
Rural QLD 1 $2.00 Airmail $7.45 $15.80 $15.80
Rural QLD 2 $2.00 Airmail $7.45 $16.95 $16.95
Rural QLD 3 $2.00 Airmail $7.45 $17.10 $17.10
WA – PERTH $2.00 Airmail $7.45 $14.80 $14.80
Rural WA 1 $2.00 Airmail $7.45 $17.10 $17.10
Rural WA 2 $2.00 Airmail $7.45 $17.10 $17.10
Tasmania- HOBART $2.00 Airmail $7.45 $15.90 $15.90
NT – Darwin $2.00 Airmail $7.45 $17.10 $17.10
ACT- CANBERRA $2.00 Airmail $7.45 $14.80 $14.80
SA – ADELAIDE $2.00 Airmail $7.45 $10.05 $10.05
Rural SA $2.00 Airmail $7.45 $11.10 $11.10

 Overseas Shipping

Overseas shipping charges, current as of 21 June 2016, are included in the following table.  Australia Post has introduced two airmail shipping methods for overseas destinations and prices are shown for the Economy service, which is an non-tracking airmail service, and the Standard airmail service which includes tracking. Both costs are shown.  Australia Post has also revised the international mail zones from eight zones to nine zones.  A more complete list of the International Zones is included at page 4 of the pdf document below –  “Australia Post MS160 International Post Easy Guide as at 18 April 2016”.

Australia Post MS160 International Post Easy Guide as at 18 April 2016
DESTINATION Packaging Method Shipping
1LP 2LPs 3LPs
Up to 500g Up to 1Kg Up to 1Kg
Zone 1 – New Zealand $2.00 Econ $11.86 $23.77 $23.77
$2.00 Stan $19.73 $31.40 $31.40
Zone 2 – China $2.00 Econ $13.77 $28.44 $28.44
$2.00 Stan $21.64 $36.31 $36.31
Zone 3 – Rest of Asia $2.00 Econ $14.39 $29.79 $29.79
Stan $22.26 $37.65 $37.65
Zone 4 – USA/Canada $2.00 Econ $15.85 $33.38 $33.38
Stan $23.72 $41.18 $41.18
Zone 5 – Pacific Islands $2.00 Econ $15.06 $31.02 $31.02
$2.00 Stan $22.93 $38.89 $38.89
Zone 6 – UK & Ireland $2.00 Econ $20.46 $35.19 $35.19
$2.00 Stan $28.32 $51.72 $51.72
Zone 7 – Europe 1: $2.00 Econ $21.48 $36.95 $36.95
$2.00 Stan $28.48 $51.82 $51.82
Zone 8 – Europe 2: $2.00 Econ $21.56 $45.92 $45.92
$2.00 Stan $28.56 $52.92 $52.92
Zone 9 – Rest of the World $2.00 Econ $22.87 $48.70 $48.70
$2.00 Stan $29.87 $55.70 $55.70

Note: Total Cost is Packaging and Handling cost plus appropriate shipping cost.

Returns and Refunds

We aim to provide a good service at White Elephant Records.  If we make a mistake or errors occur we will make every endeavour to rectify the issue.

To assist the process, please contact us as early as possible with details of the problem.

In the event of a damaged, defective or incorrect item(s) you may return the item within 30 days of delivery.  When we receive the item and verify return of the product, we will either send a replacement copy or issue a full refund, including shipping and handling costs.

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